Refund Policy | The 90-Day Authority Protocol

1. Overview

We appreciate your trust in The 90-Day Authority Protocol. This Refund Policy outlines the terms under which refunds may or may not be issued for our products and services. By completing a purchase, you acknowledge that you have read and agree to this policy.

2. The 90-Day Authority Protocol ($497)

2.1 Digital Product Nature

The 90-Day Authority Protocol is a digital educational product. Upon purchase, you receive immediate access to all course content, AI-powered tools, frameworks, and resources. Due to the immediate delivery of digital content, we are unable to offer refunds once access has been granted.

2.2 Our Commitment

We stand behind the value of our programme. If you complete all four phases, implement the frameworks in good faith, and do not experience a meaningful shift in your positioning, pricing confidence, or client quality within 90 days, we invite you to contact us directly. While we do not offer standard refunds, we are committed to working with you to identify what may be missing and to provide additional support to ensure you get value from the programme.

2.3 Eligibility for Case-by-Case Review

In exceptional circumstances, we may consider a partial credit or alternative resolution if:

You can demonstrate completion of all four programme phases
You have actively engaged with the AI tools and assessments
You contact us within 90 days of your original purchase date
You provide specific details about the challenges you experienced

Any resolution in such cases is at our sole discretion and is not guaranteed.

3. Freedom Reset Elite Programme ($10,000)

The Freedom Reset Elite Programme is a high-touch, application-based 1:1 coaching engagement. Refund terms for this programme are outlined in the individual client agreement provided upon acceptance into the programme. Please review your agreement carefully before making payment.

4. Chargebacks & Disputes

We encourage you to contact us directly at [email protected] before initiating a chargeback or payment dispute with your bank or credit card provider. Filing a chargeback without first contacting us may result in permanent suspension of your account and access to all products and services.

5. Duplicate Purchases

If you accidentally make a duplicate purchase, please contact us within 48 hours of the transaction and we will promptly issue a full refund for the duplicate charge.

6. Technical Issues

If you experience technical issues that prevent you from accessing purchased content, please contact us and we will work to resolve the issue promptly. Technical difficulties do not automatically qualify for a refund — we will first attempt to resolve the issue and ensure you can access your content.

7. How to Contact Us

For any questions regarding this Refund Policy or to discuss your specific situation, please email us at: [email protected]

Please include your name, the email address associated with your purchase, and your order details. We aim to respond to all enquiries within 2 business days.